General Terms and Conditions of Sale

1. PURPOSE OF THIS DOCUMENT

1.1 These General Terms and Conditions of Sale (hereinafter "General Conditions") govern the sale to final consumers (hereinafter "Customers") of clothing and related accessories from the collection CROFF (hereinafter "Products") marketed by OVS S.p.A. (hereinafter "OVS") through the dedicated area of the websites www.upim.com, www.blukids.com and www.croff.it following the procedures outlined therein between OVS and the Customers, will be governed by these General Conditions. The Products may be marketed through the website www.croff.it. For the purposes of these General Conditions, a final consumer is any natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity that may be carried out.

1.2 The Products are marketed by OVS S.p.A., with registered office at Via Terraglio n. 17 - 30174 Venice Mestre, registration number in the Venice business register 378007, tax code and VAT number 04240010274. For any information regarding these General Conditions and/or purchases made based on them, interested parties can fill out the appropriate assistance request form in the customer service area of the website www.croff.it (hereinafter the "Site").

2. CONTRACT CONCLUSION PROCEDURE

2.1 The information and details contained in the e-commerce area on the Site should be considered offers: they simply constitute an invitation to Customers to conclude business by submitting purchase proposals. The purchase proposal for the Products is made by the Customer at the time of sending the order form in electronic format, which the Customer must fill out and confirm on the order summary screen. The purchase proposal cannot contain more than 80 Products. If the Customer wishes to receive an invoice, they must choose the appropriate option in the order form. The Customer also has the option to indicate a shipping address different from the one provided when filling out their personal data. Once the order form has been definitively sent, an order summary page is displayed, and a confirmation email of the order receipt is sent. By sending the order form, the Customer accepts that any purchase contract will be governed by these General Conditions. Therefore, all orders are subject to acceptance by OVS, which reserves the right, at its sole discretion, not to process any order proposal in the following cases: - the data provided by the Customer when filling out the order form is incomplete or incorrect; - the Customer is not a final consumer or does not meet the requirements to proceed with the payment conditions; - the ordered Products are not available. In this regard, OVS will not be held responsible for variations in the availability of certain Products. If only part of the ordered Products are unavailable and there are no other reasons that may justify the non-acceptance of the order proposal, OVS may proceed with the order proposal limited to the available Products; - the destination of the Products is outside the Italian territory. In the above cases, OVS will inform the Customer via email that the order proposal has not been accepted (in whole or in part), specifying the reasons, and therefore, the contract is not concluded. In this case, OVS will refund any amounts already paid by the Customer. The purchase contract between the Customer and OVS will only be concluded when the Customer's order is accepted by OVS. In this case, OVS will send the Customer, to the email address provided by the latter, a confirmation that the purchase order is being processed.

3. PRICES AND PAYMENT CONDITIONS

3.1. The sale prices of the Products, shipping costs, and payment methods are those indicated on the Site and are expressed in Euros. The sale prices of the Products include VAT but do not include shipping costs, which will be added to the total amount due. OVS reserves the right to change the prices indicated on the Site at any time; in any case, the price change will not apply to products subject to orders already sent by the customer. In no case will OVS be held responsible for any price changes.

3.2 The Customer agrees to pay the price of the Products purchased using the following methods: - Online credit card: payment with Visa, Mastercard, American Express, Maestro, Diners credit cards. Credit card payments are managed directly by Cybersource's secure servers, which, thanks to the use of SSL 128-bit encryption protocols, guarantee the security of online transactions. For this reason, OVS does not become aware of the Customer's credit card data. Once the order is received, OVS will request pre-authorization on the Customer's credit card to ensure that the latter has sufficient funds to complete the transaction. Credit cards will be subject to checks and authorizations by the issuing entity. OVS will not be responsible for any lack of authorization by the entity in question. Once the contract is concluded pursuant to the above article 2, the charge on the credit card will be final. - Paypal.

4. PRODUCT SHIPPING METHODS

4.1. The Products will be delivered based on the times and methods indicated in the delivery service chosen by the Customer from the options listed on the Site. Shipping costs are borne by the Customer and may vary depending on the chosen delivery service. Once the shipment has been made, OVS will send the Customer a shipping confirmation email with instructions on how to track the shipment. In case of shipping delays due to causes beyond OVS's control, the Customer will be promptly notified by OVS customer service. Shipments are made only within the Italian territory.

4.2. The risks related to the Products pass to the Customer at the time of delivery of the Products to the Customer.

5. RETURNS AND EXCHANGES

5.1. Legal right of withdrawal

a) Exercise of the legal right of withdrawal

The Customer has the right to withdraw without any penalty and without specifying the reason, within 14 working days from the day of receipt of the Products purchased based on these General Conditions (hereinafter "Legal Term").

The withdrawal must be communicated to OVS in writing (i) by sending the withdrawal form available as an attachment to these General Conditions or (ii) by sending a written declaration by mail to Customer Service at the following address: c.a. e-commerce CROFF, Via Terraglio 17, 30174 Mestre Venice, or by email to customercare@croff.it

b) Returning products in case of exercising the legal right of withdrawal

Once the legal right of withdrawal has been exercised, the Customer must return the Products within 14 days from the moment they exercised the right of withdrawal.

The return can be made in the following ways:

1. Returns via a courier selected by the Customer, in which case the shipping costs will be borne by the Customer.

2. Returns via a courier contracted with OVS indicated in the Return Form, in which case the return will be free as the shipping costs will be borne by OVS. From the moment the purchased Products are handed over to the courier indicated by OVS in the Return Form, OVS releases the Customer from any liability in case of loss or damage to the Products during transport.

It is an essential condition for obtaining the refund referred to in point 5.1(c) that the integrity of the Products intended to be returned is preserved. In particular, the Products must not have been used, worn, washed, or damaged; the identification tag must still be attached to the Products with the single-use seal, as well as the various composition and washing labels.

Products returned via shipment must be sent to OVS in a single shipment. Therefore, OVS reserves the right not to accept Products that are part of the same order that have been returned at different times. The courier references are indicated on the documentation inside the package that was delivered. The Products must be returned using the same shipping packaging.

c) Times and methods of refund for returned products

If