You can check the status of your order in your Account by logging in. If you are not registered, you can insert the order number and the email used during the purchase here

If you are not registered, you can insert the order number and the email used during the purchase here

If your order consists of multiple items, it may be shipped in more than one shipment. Please wait up to 7 working days from the order date and always check the shipping status from the tracking we sent you via email.
Verify if there are any communications in your account or in your email inbox (also in SPAM or junk mail) indicating the unavailability of some items. If some products are no longer available, no charge will be made for them.

No, it's not possible to modify or cancel orders. After the order is totally delivered, you can request the return of the products.

The order can be cancelled if it has not been processed yet. If you want to cancel your order, contact customercare@croff.it as soon as possible.

We are sorry for what happened.
You can return the items by following the procedure that you can find here
In the return summary, indicate "Defective item" as reason.

Your purchases will be delivered within 5/7 working days (excluding Saturdays, Sundays, and holidays) with a trackable shipping service.
If your order consists of multiple items, it may be shipped in more than one shipment. We will send you and email with the tracking information for each shipped package.

We strive to meet the expected delivery times, but during busier periods the timings may vary slightly. Additionally, occasional technical updates to our operating system or force majeure events (such as strikes) may delay the delivery service.

With the Standard Shipping your purchases will be delivered within 7/9 working days. With Express Shipping your order will be delivered in 3/5 working days. Both excluding Saturdays, Sundays, and holidays and with a trackable shipping service.
If your order consists of multiple items, it may be shipped in more than one shipment. We will send you and email with the tracking information for each shipped package.

We strive to meet the expected delivery times, but during busier periods the timings may vary slightly. Additionally, occasional technical updates to our operating system or force majeure events (such as strikes) may delay the delivery service.

Shipping to Italy with home delivery service costs €3,99. Shipping with Click&Collect service and delivery to one of the participating stores in Italy is free for orders over € 30. Under this theshold it costs € 3,99.
Shipping with Click&Collect service and delivery to one of the participating stores is free for orders over €30*.

Clients with CROFF Club have free shipping (just in Italy) for orders over € 30*. To take advantage of this benefit, you need to link the loyalty card to your personal account.

Shipping to EU with Standard Shipping costs € 12. If you choose the Express Shipping the cost is € 24,99.
*value calculated net of the promotion

No, it's not allowed.

Shipments are limited to Europe.

Once your order is shipped, we will send you an email with the tracking number and the link to the courier's website where you can check the status of the shipment.
If you are a registered customer, you can also check your order from your account: log in and go to the "Orders" section:

• “In process” status means that there are items being processed that have yet to be shipped
• “Delivered” status means that the order has been fully shipped
• “Cancelled” status means that your order has been cancelled

The tracking will be updated only after your package has been received and registered by the courier. The first updates may be available in 24/48h following the receipt of the shipping tracking.

If the shipping tracking indicates “On hold” it means that the courier encountered difficulties in delivery (missing recipient data, recipient absent, other).
Contact customer care by sending an email to customercare@croff.it indicating the order number and the relevant shipment code.

The courier may not have found you at the time of delivery. To ensure the delivery times of your order, the courier may have left the package in your mailbox, garden, or concierge. If after checking, the package is still not delivered to you write an email to customercare@croff.it indicating the order number and the relevant shipment code.

No, it's not possible.

You can return your items within 30 days from the day you received the last shipment of the order. Please try on the items carefully, without removing the tags or labels. We will not be able to accept the return of products that do not meet these conditions. Click here and discover the return methods.

You can insert the ordner number and the email used to make the purchase here. Then click "Make a return" and insert all the informations required.

The waybill tracking number is on the return label, which was sent in one of the packages we delivered to you. The number is located under the barcode of the label.

Yes, follow the methods indicated on the "Returns" page to get a free return.

You can make the return within 30 days from the receipt of the last shipment of your order.

Write an email to customercare@croff.it indicating your order number, to receive a new return label.

Before handing over the package to the courier, note the waybill number of the return label (present under the barcode). You can track the shipment updates by entering the code in the courier website.

Shipping costs are refunded only if you retuern all the items. If you haven't received the refund for the shipping costs, please contact Customer Care.

We strive to process the refund as quickly as possible: after checking that the returned products meet the return conditions, we will send you an email to confirm the refund. This process can take up to 10 working days from the delivery of your return to our warehouse. All the products you have returned will be refunded using the same method chosen at the time of payment of your order.

The card used to place your order has been lost/stolen/deactivated? Don't worry, if the account linked to your card is still open, we will still be able to process the refund and you will receive the amount in your bank account. It is not possible to process the refund to a different card.

We remind you that the refund is made net of the discounts applied at the time of the order. Always double-check the amount paid at the time of payment. If the refunded amount is incorrect, contact Customer Care.

To ensure an easy and secure online shopping experience, we offer you the option to choose from different payment methods:
- Credit, debit, or prepaid card: Visa, MasterCard, American Express, CartaSì, Diners Club, Maestro.
To complete the payment, you will need to enter your credit card details and the CVV (Card Verification Value) code. Additionally, our e-commerce provides a double pin credit card verification system, if your card does not have it we suggest you contact your bank.

- PayPal: allows you to make online payments without additional costs and without sharing your card details. If you do not have a PayPal account, you can easily create one during your next purchase.
- Google Pay, Apple Pay: you can use the card registered in your account.

All transactions that take place are protected by the most advanced security systems, protecting your personal data and payment information to make them completely unreadable to third parties.

The payment may be declined for:
- insufficient funds on your credit or debit card
- incorrect CVV or PIN
- payment recognized as a fraud attempt

For issues related to declined payments, we recommend contacting your bank or credit card network.

When you complete the order, a pre-authorization is made on your credit card for the total purchase value. The total is not accounted for, in fact, by checking the transaction details, it will appear as unaccounted for and consequently, it is not an actual charge.
When the items are shipped, the amounts for each item are charged. At the conclusion of the order, the initial pre-authorization will be released, and the balance will be available again according to the timing of your bank or credit card network.

If the order includes unavailable items, the cost of these will not be charged, and by releasing the initial pre-authorization, the balance will be updated with the charge related only to the value of the received items.

When you complete the order, a pre-authorization is made on your credit card for the total purchase value. The total is not accounted for, in fact, by checking the transaction details, it will appear as unaccounted for and consequently, it is not an actual charge.
When the items are shipped, the amounts for each item are charged. At the conclusion of the order, the initial pre-authorization will be released, and the balance will be available again according to the timing of your bank or credit card network.

No, it's not allowed.

You can purchase a Giftcard just in our stores in Italy. You can't purchase Giftcards online.

You can use your Giftcard in one of CROFF stores in Italy. We do not accept Giftcard for online shopping.

Giftcards are valid for one year from the date of issue.

You can create your account from the registration page by clicking on "Create Account". Enter all your personal data and your preferences regarding the processing of personal data.

You will receive a summary email with your login details.

Can't remember your password? No problem! From the registration page click on "Forgot your password?" and enter the email you registered with. You will receive an email for password recovery with a link to set your new password. We always recommend checking your junk or spam email folder as well. If you do not receive the password recovery email, it means that your account is not registered in our systems.

Log in to your personal account, in each section of your profile you will find the "Edit" button. By clicking on it, you can modify the entered data.

To delete your account, contact Customer Care.

From the registration page click on "Log in with Facebook". You will be directed to a page where you will be asked to authorise your Facebook credentials and enter the missing data to complete your account. Subsequently, to access the reserved areas of our website, just click the "Log in with Facebook" button.

By registering on our website you can:

- complete your online purchases faster
- associate your loyalty card and take advantage of the dedicated benefits
- see updates regarding your order
- save the shipping addresses most used
- if you choose to subscribe to the newsletter, you can receive all updates on exclusive promotions, news, and latest arrivals

Find tour nearest store in the store locator, select your city, and find all the details of the chosen store.

Yes, you can exchange your online purchases in one of our stores in Italy by showing the confirmation order received by email.
Bring the items to the store and receive an exchange or a return voucher valid for one year and usable in our stores in Italy.
Stores located inside COIN, COOP, CONAD, IPER, IPERCOOP, PAM, PANORAMA are excluded.

You can choose to have your order delivered to one of the participating stores (Click&Collect service) in Italy.

If you wish to work with us, please visit the page careers. You can check the currently open positions or spontaneously submit your application.

We are happy that you want to join our company by opening a new store. For more information, contact customercare@croff.it

Contact us by calling +39 041 8520342 Monday to Friday from 9am to 1pm and from 2pm to 5:30pm, or write an e-mail to customercare@croff.it. Also you can fill out the form that you will find here: https://www.croff.eu/contact-us/.

The first thing to do is to check your spam or junk mail box. If you have not received the password recovery email, it means that the email account you entered is not present in our systems. We invite you to make a new registration.

Did you enter your credit card details and the payment remains pending? This could happen if some items are no longer available after you have added them to the cart or if the credit/debit card does not have sufficient availability. Verify that the transaction has not actually been successful through your bank or credit card network. If you need further information, contact Customer Care.

Here's the benefits:

• -10% welcome discount on a minimum purchase of €30
• Receive € 5 for every 100 points accumulated (you accumulate 1 point for every euro spent, valid from March 1st to December 23rd, excluding July and August)
• 20% off on a purchase within a week of your birthday
• Benefits with our Partner, dedicated promotions on services, entertainment, transport and much more.

Here's the benefits:

• -30% welcome discount on a minimum purchase of €30
• We give you back 10% of every € spent (over the €10 threshold) in points to use on your next purchases (excluding the month of July)
• 20% off on a purchase within a week of your birthday
• Premium Benefits with our Partner, dedicated promotions on services, entertainment, transport and much more
• Free shipping for orders over 30€
• Extra promotions during the year

Create an account or login to your personal profile
Click "Link your loyalty card", insert the last 9 digits of the card (which you find under the card barcode) and save.

This way your loyalty card will be associated with your personal account and you will be able to accumulate and deduct points and also take advantage of all the reserved benefits.

In store show your loyalty card in each purchase, before the payment. Online, link the loyalty card to your account to shop. With CROFF Club accumulate 2 points each euro, over the threshold of €10. Each point is worth €0,05 and you can use it on your next purchases. The accumulation is valid from February 26th to December 23rd, excluding July.

• In store, by communicating it at the desk before the payment
• Online, by selecting the points you want to scale using the drop-down menu.

Please remember that you can scale your points from 100 points or multiples of 100.

Make sure you have linked your loyalty card to your personal account.

If you have discounted items in your cart or have already applied other discounts or promotions, the birthday discount code will not be applied, as per the loyalty program rules.

CROFF Card costs 3€.

CROFF Club costs 35€ and is valid for one year from the date of issue, after which the membership to the Club program must be renewed.

CROFF Card has no expiration date.

CROFF Club is valid for 1 year from the date of issue. You will be contacted by email or SMS a few weeks before the expiration date of your loyalty card, to renew it.

With CROFF Club, you have free shipping for orders over 30€.

Go to the “Our Partners” section on the menu

Enter the last 9 digits of the code printed on your loyalty card to discover the discounts dedicated to you.

You may not have accepted the processing of personal data for Marketing purposes.

Check your choices in the email received when you signed up for the loyalty card, in your personal area, in store or contact Customer Care.

Please provide the correct data by sending an email to:

croffcard@croff.it

You can change the processing of your personal data in the dedicated section of your personal profile.

Or send an email to our Customer Care:

croffcard@croff.it

Products are not restocked. Why not search for something similar? Simply enter the description of an item or fabric in the search box on the site. You can then refine your search using the filters.

By adding the product to the wishlist, you can create a list of your favorite items. Every time you visit the site, you can view the list of your favorites by clicking on the heart icon at the top right of the home page, update the products and proceed directly to the purchase of the ones you prefer. The availability of the items in the wishlist may vary.

For each product you will find a detailed description, the composition and useful information for washing and care of the garment. On the product page you can read the details on:

• “Composition”, with information on the composition of the garment, which fabrics were used and the washing symbols

• “Sustainability and transparency”, where the characteristics of the fabrics, the origin of the garment and the name of the supplier who produced it are indicated.